ORDERING INFO
We ship via USPS on all website orders, which usually delivers within 2-5 days from the date of shipping. FREE SHIPPING is currently only available on US orders greater than $100. Most orders ship within 1-2 business days from the day the order is placed, as long as the item is in stock. If an item in your order is out of stock, your order may take 3-5 business days to ship.
HOW DO I TRACK MY ORDER?
Once your order has shipped, you will receive an automated e-mail confirmation that contains USPS tracking information for your order.
HOW DO I CHANGE OR CANCEL AN ORDER?
To cancel an order you recently completed, please email us at info@caliclothco.com. We will make every effort to accommodate your request, however, our order processing system is designed to fulfill orders as quickly as possible. Some in-stock orders go out the same day as placing the order. Likewise, we cannot cancel or change an order once it has entered the shipping process.
WHAT ARE MY PAYMENT OPTIONS?
We accept Visa, MasterCard, Discover, American Express, PayPal, Google pay, Apple pay, and Samsung pay
RETURN/EXCHANGE POLICY
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. All US/ International returns and exchanges must have a Return Material Authorization (RMA) number to be accepted. To Get an RMA number, request a return or exchange through your account at www.caliclothco.com. You can also e-mail our customer service department for any inquiries at info@caliclothco.com.
We do not accept returns on products that do not have the original hang tags, are washed/worn, or are not accompanied with an RMA number and receipt from original purchase.
Merchandise may be returned within 30 days of purchase.
We will only refund shipping charges if the wrong item was sent, or the item sent was defective. If you are making an exchange because you would like a different size, style or color, you will be charged for shipping on the exchange. The return/exchange value is determined by the original purchase price of the item.
Please use the most economical shipping method for your return. We do not refund you for shipping expenses.
WHERE DO I SHIP MY RETURN/EXCHANGE?
Please write your RMA number clearly on the outside of the box. Include the packing slip with the RMA number written on it in the box, and return to:
The California Clothing Collective
ATTN: Returns
2605 W. La Habra Blvd
La Habra, CA 90631
HOW SHOULD I SHIP MY RETURN/EXCHANGE?
Pack and seal your box securely, in the original package if possible. Please write your RMA number clearly on the outside of the box and on the packing slip. Please include the packing slip in your box. You should ship your return/exchange with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. The California Clothing Collective is not responsible for return merchandise lost during shipping. Packages must be returned prepaid.
WHEN WILL MY CREDIT CARD BE REFUNDED?
Once your package has been received, your refund or exchange will be processed within 7-14 business days, and in most cases much sooner. If there is a refund due, a credit will be issued in the original form of payment.
The credit may not show up until your credit card’s next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us. When processing your exchange we automatically credit you in the original form of payment and reauthorize a new payment for your exchange. If you have used a banking or debit card your financial institution’s policies may result in a non-sufficient funds charge if you are executing a return/exchange.
